Scott Jacobson
Business Analyst Ii @Amazon
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WORK HISTORY
Business Analyst Ii @Amazon
Built a suite of Tableau dashboards, along with the underlying data pipeline, for the global Training organization to enable tracking the success of agents, classes, facilitators, sites, and regions. The dashboards have over 200 active users, with a time savings of over 125 hours per week.• Led analyses of business KPI performance to define appropriate goals and tollgates for measuring the performance of newly hired agents. Built data pipeline incorporating goal definitions and surfaced visualizations to key stakeholders for evaluation of over 200 new agents per month, spanning 18 marketplaces.• Created 30+ Tableau dashboards to display reporting and data visualizations for over 300 active users/stakeholders, including Directors, General Managers, and other Operations leaders within the Shipping and Delivery Support organization.• Led analytics team Scrum process, collaborating with operations leadership to adjust project priorities based on changing business needs.• Led a high-performing customer service operational analytics team to drive data-driven decision-making and optimize customer support processes.
EDUCATION
University of North Dakota
Master of Business Administration (MBA)
University of North Dakota
BBA, Business Economics
SKILLS
ABOUT SCOTT JACOBSON
Motivated Senior Data Analytics Professional with 20+ years of experience in financial…
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