Scott Jacobson

Business Analyst II at Amazon

Role: Business Analyst Ii at Amazon
Location: Grand Forks, ND, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Scott Jacobson

Motivated Senior Data Analytics Professional with 20+ years of experience in financial…

Experience

Business Analyst Ii
Amazon
Feb 2019 — Present
Built a suite of Tableau dashboards, along with the underlying data pipeline, for the global Training organization to enable tracking the success of agents, classes, facilitators, sites, and regions. The dashboards have over 200 active users, with a time savings of over 125 hours per week.• Led analyses of business KPI performance to define appropriate goals and tollgates for measuring the performance of newly hired agents. Built data pipeline incorporating goal definitions and surfaced visualizations to key stakeholders for evaluation of over 200 new agents per month, spanning 18 marketplaces.• Created 30+ Tableau dashboards to display reporting and data visualizations for over 300 active users/stakeholders, including Directors, General Managers, and other Operations leaders within the Shipping and Delivery Support organization.• Led analytics team Scrum process, collaborating with operations leadership to adjust project priorities based on changing business needs.• Led a high-performing customer service operational analytics team to drive data-driven decision-making and optimize customer support processes.

Education

University of North Dakota
Master of Business Administration (MBA)
2011 — 2013
University of North Dakota
BBA, Business Economics
1991 — 1995

Skills

Hyperion
Oracle
Data Mining
Accounting
Vendor Management
Analytics
Troubleshooting
Microsoft Excel
Business Intelligence
Data Quality
Business Analysis
Rad
Software Documentation
Access
Financial Forecasting
Call Centers
Informatica
E-Commerce
Agile Project Management
Databases
Business Analytics
Db2
Training
Customer Satisfaction
Essbase
User Acceptance Testing
Data Analysis
Hyperion Enterprise
Oracle Sql
Performance Management
Forecasting
Ad Hoc Reporting
Finance
Metrics
Amazon
Leadership
Management
Requirements Gathering
Data Warehousing
Business Requirements

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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