Scott Hildebrandt

About Scott Hildebrandt

I’ve been working since I was 14. My first job was cutting the grass at a local appliance store. I then moved onto the sales floor, and before I graduated college I was managing stores and regional teams. Those early years in retail taught me the fundamentals of customer experience, leadership, communication, and what it means to earn trust one interaction at a time.From there, I joined a fast-growing real estate investment startup as one of the first ten employees, helping scale it from a handful of people to a multimillion-dollar global operation. That experience taught me how to build processes out of ambiguity, transform relationships into systems, and support rapid growth without losing the human element.Today, I work in the software world, leading Customer Success and post-sale revenue functions. My strength is helping companies transition from founder-led customer relationships to scalable, data-driven customer success programs. I build the structure, teams, and technology that turn customer outcomes into predictable revenue.Across my career, I’ve partnered closely with customers in Field Service, Medical Device, Telehealth, Call Center Operations, Energy, Telecom, Retail, Wealth Advisory, and Real Estate. I’ve also led complex, high-impact projects in confidential manufacturing environments, helping operational teams adopt new workflows and digital tools without disruption — all under strict NDA.At the center of everything I do is a belief that great businesses grow when they invest in customer relationships, clear communication, measurable outcomes, and teams who genuinely care.

Experience

1. Vice President of Customer Success

   Help Lightning

   Dec 2025 — Present · Birmingham, AL, US

Skills

• Hiring Personnel
• Leadership Development
• Microsoft Office
• Sales
• Store Management
• Merchandising
• Social Networking
• Social Media
• Hiring
• Management
• Time Management
• Retail
• Engaging Speaker
• Strategic Planning
• Public Speaking
• Customer Service
• Team Leadership
• Writing
• Event Management
• New Hire Training
• Leadership
• Organizational Leadership
• Strategic Communications
• Sales Management
• Customer Experience