Scott Hansen
- Role
- VP, Nsc (Customer Contact Center) at Extra Space Storage
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Scott Hansen
A top-performing leader credited with combining market research, analysis, and business…
Experience
VP, Nsc (Customer Contact Center)
Jul 2021 — Present
Responsible for the strategic planning and execution of all Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Provide leadership and work with the management team providing excellent customer care and quality management, efficient workforce planning, and successful recruiting, coaching and training. Performance metrics include high conversion rates, low abandonment rate, effective service levels, satisfactory customer satisfaction scores, effective staffing utilization, acceptable turnover, and strong financial performance.
Skills
- Strategy
- Competitive Landscape Analysis
- Sales Management
- Competitive Assessment
- Sales
- Store Management
- Marketing Strategy
- Loss Prevention
- Competitive Intelligence
- Public Speaking
- Market Research
- Cross-Functional Team Leadership
- Customer Satisfaction
- Pricing
- General Awesomeness
- Hiring
- Pricing Strategy
- Project Management
- Big Box
- Multi-Unit Retail Management
- Training
- Social Media Marketing
- Talent Management
- Project Planning
- Online Marketing Analysis
- Pricing Analysis
- P&L Management
- Retail Management
- Written & Oral Presentation Skills
- Business Strategy
- Leadership
- Management
- Sales Operations
- Income Statement
- Customer Service
- Competitive Strategies
- Presentations
- Competitive Analysis
- Competitive Landscape
- Competitive Insight
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.