Scott Graham
Driving NRR, GPM, CSAT & NPS in Global Services,Operations, IT& InfoSec in Mfg, Healthcare, Technology, Education, Hospitality, Logistics & Transportation, for Customers from Start-Ups to 880 of the Fortune 1000.
- Role
- Vice President Operations at Astreca
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Scott Graham
Creating teams and technology solutions tailored to customer needs, from Start-Ups to the Fortune 100.Services & Operations aren’t line items in COGS. They’re Growth Strategies. I’ve built my career around providing a gold standard of customer experience because I believe taking hold of that too-often commoditized experience can turn it from the transactional and forgettable, into a “wow moment”: a differentiator that builds loyalty, trust, and makes renewal and expansion conversations awfully easy for sales partners. All the certifications, the languages, platforms, applications, technology, are means to that end.Specialities, Skills & Certifications:*AWS Cloud Certifications*Salesforce.com Administrator Certification *G-Suite Admin Certification *SaaS & Transitioning Customers from On-Prem*Bash & Shell Scripting *Okta & Application SSO Management*Agile Scrum Certified*Salesforce.com Administrator Certified*Salesforce.com- Selected as Executive Panelist, Support Seminar*UN Empowerment Zone Seminar- Selected as Presenter, Software*Extensive experience in multi-lingual, Global Support Operations*Lean Enterprise training with Toyota Mfg Instructors*Global Supply Chain*Global Operations*Cloud Security
Experience
Vice President Operations
Mar 2024 — Present · Atlanta, GA, US
Astreca is a Gold (Crest) Level Salesforce and Hubspot Partner with Staff Expertise in all ERP and CRM applications as well as Security Compliance, Data Management and more. Our growing client list includes National Charities, Statewide RFP Awards and DOD Contractors, as well as Non-Profits, Manufacturing and Business Service Providers. Whether you\'re implementing a new Salesforce instance or need some help with Process Improvement or a Lift & Shift reset, let me know. And check out our Customer Reviews in Salesforce:
Education
University of Kentucky
Bachelor of Arts, Political Science, English
Patterson School of Diplomacy and International Commerce
Master of Science, Economics & Finance
Skills
- Pharmaceutical Industry
- Business Process Improvement
- Lean Manufacturing
- French
- Management Consulting
- Start-Ups
- Enterprise Software
- Strategy
- Business Process Re-Engineering
- Global Operations
- Program Management
- Supply Chain Management
- Integration
- Business Process Automation
- Cross-Functional Team Leadership
- Global Sourcing
- Salesforce.com
- Customer Support
- Strategic Planning
- Process Improvement
- Project Management
- Vendor Management
- Coaching
- Crm
- Account Management
- Professional Services
- Change Management
- Customer Service
- Technical Support
- Business Analysis
- Budgets
- Finance
- Training
- Customer Satisfaction
- International
- Leadership
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