Scott Shields

About Scott Shields

Strategic Global Learning & Development Leader with 17+ years of experience transforming…

Experience

1. Senior Learning Specialist

   Google

   Mar 2022 — Present · Atlanta, GA, US

   As a Senior Global Learning Specialist at Google, I lead strategic learning initiatives, driving significant business impact and fostering AI fluency across gTech. I design, develop, and deliver scalable learning solutions that empower Googlers and optimize operations. Transformed gTech support: Re-engineered a high-cost stakeholder management program into a scalable, blended solution, resulting in a +34% confidence lift and $3M in OPEX savings, equivalent to 7 FTEs.🤖 Led AI readiness: Spearheaded a gTech-wide AI initiative to improve support readiness for emerging AI technologies, directly addressing critical knowledge gaps and increasing learner confidence by 56%. Architected global learning platform: Designed, coded, and launched a full-stack LCMS/LMS/LXP, improving content discoverability and streamlining access for a global organization.🤝 Drove AI awareness: Co-led the Global L&D Summit & AI4LD, engaging 950+ Googlers and 1700+ attendees, significantly raising AI awareness across the organization. Boosted competency: Led the operational strategy for gTech\'s flagship progressive skills training program, boosting learner competency by over 20%. Enabled data-driven decisions: Created simplified dashboards providing stakeholders clear visibility into key learning metrics, enabling data-driven program optimization. Strategic L&D advisor: Provided expert guidance as an L&D advisor, consultant, coach, and mentor on organization-wide collaborative projects.

Education

• California State University, Fullerton

  Bachelor of Arts (B.A.)

  2003 — 2008

Skills

• Microsoft Outlook
• Leadership
• Google Chrome
• Microsoft Powerpoint
• Microsoft Office
• Sales
• Google Docs
• Document Creation
• Customer Experience
• Google Sites
• Windows 10
• Google Calendar
• Google Drive
• Google Apps
• Data Analysis
• Microsoft Exchange
• Sql
• Google Maps
• Analytical Skills
• Windows 7
• Retail
• Android
• Sales Process
• Windows 8
• Javascript
• Cold Calling
• Microsoft Word
• Project Management
• Hands-on Training
• Marketing
• Account Management
• Project Planning
• Technical Training
• Solution Selling
• Direct Sales
• Training
• Customer Satisfaction
• Presentation Design
• Sales Operations
• Customer Retention