Scott Eaton
Manager - Customer Success Operations @JAGGAER
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WORK HISTORY
Manager - Customer Success Operations @JAGGAER
Morrisville, NC, US
Manager – Customer Success OperationsJAGGAER | Morrisville, NC (eProcurement software)May 2018 - May 2023 (12 years total)Developed & led the Global Customer Success Operations & Digital Customer Success Program. This included developing & maintaining all customer facing process activities such as QBR’s, maturity playbook & customer facing software education & guidance. Launched the Digital CS program from scratch & also launched a tiered Customer Success framework that was integrated into new customer contracts as well as customers renewing their services.
EDUCATION
The Ohio State University
Business/Commerce, General
ABOUT SCOTT EATON
Customer Success Management Leader – Director of Client Services – Program Management Experienced customer relationship management professional with an over 20 year background of executing on strategic customer outcomes, fostering customer relationships & driving success for customers.
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