Scott Singer

About Scott Singer

Driving enterprise‑scale digital workplace transformation — delivering secure, intuitive,…

Experience

1. Director, IT Product Management, Team Leader

   Fidelity Investments

   Jan 2020 — Present

   Manage key end-user computing technology capabilities using industry standard tools such as Jira, in support of modernizing and simplifying Fidelity\'s digital collaboration portfolio, with the goal of increasing associate productivity. Collaboration and Social: • Lead Collaboration and Social IT team in support of delivering key collaboration and social technology capabilities to Fidelity associates in partnership with cross divisional teams inclusive of Digital Workplace, Legal/Regulatory/Compliance, Risk and Cloud Computing teams. • Drive, update and maintain technology roadmaps for collaboration and social products with vendors and other key stakeholders. • Budget and execute contract renewals for key technical capabilities. • Planned for and executed retirement of legacy collaboration and social products. Cross Divisional: • Led office re-entry teams to ensure office workspace was ready for associates for return to office, inclusive of tool reporting updates, computing and conference room readiness. • Partnered with diverse cross-divisional teams to plan and deliver new connectivity for all M365 services with a focus on cost savings. • Drove VPN optimization to offload high-bandwidth services while associates primarily WFH due to COVID-19. • Drove key integrations into cloud chat solution with partner organizations to increase associate productivity by reducing context switching.

Education

• Manchester Community College

  Business, Management, Marketing, and Related Support Services

  1993 — 1997

• Connecticut Schoot of Broadcasting

  Certificate, Communication and Media Studies

  1998 — 1998

• Southern New Hampshire University

  Bachelor of Science - BS, Business Administration and Management, General

  2017 — 2020

• Eastern Connecticut State University

  Psychology

  1989 — 1992

Skills

• Deployment
• Change Management
• Desktop Administration
• Metrics
• Technical Support
• IT Operations
• Process Improvement
• IT Management
• Process Engineering
• Citrix
• Iphone
• Team Management
• Systems Engineering
• Employee Engagement
• Server Administration
• Desktop Computers
• Vmware
• Thought Leadership
• Windows 7
• Organizational Leadership
• Cross-Functional Team Leadership
• Virtualization
• Mac Os X
• Vmware Esx
• Systems Management
• Android
• Blades
• Disaster Recovery
• Desktop Management
• Servers
• Key Performance Indicators
• System Deployment
• Organizational Effectiveness
• Remote Team Management
• Windows Server
• Engineering Management
• Virtualbox
• Operating Systems
• Vmware Infrastructure
• Server Management