Scott Dresser

Role: Uipath at Talkdesk
Location: Lehi, UT, US
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

About Scott Dresser

I have a passion for helping companies optimizing the customer journey. My expertise is…

Experience

Uipath
Talkdesk
Present

Skills

Cti
Sales Management
Unified Communications
Solution Selling
Contact Centers
Cloud Computing
Customer Experience
Contact Center Strategy
Saas
Mobile Devices
Enterprise Software
Salesforce.com
Management
Contact Center Consulting
Genesys
Customer Experience Management
Sales Process
Call Centers
Avaya
Intelligent Call Routing
Telephony
Ivr
New Business Development
Information Technology
Mba
Call Center
Crm
Direct Sales
Sales
Voip

Contact information

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Work email
•••••@talkdesk.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Talkdesk

Software Development · 1.4K employees · Founded 2011 · San Francisco, California, United States

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.

talkdesk.com

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About Scott Dresser

Experience

Uipath

Skills

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