Diana Scott

About Diana Scott

Experience in Supporting the following Software and Hardware: •Software: Novell, Groupwise (Network and Remote), Quintus, Office Suite, Netscape, Lawson, Metacube ProBusiness, Reflections, Informix, Hyperion, Casetrack, Siteseer, Norton Utilities/Anti-Virus, Adobe Suite, FileMaker Pro, Publisher, PageMaker, MS Project, MS Outlook, Vantive 7, Internet Explore, JDE software, IBM Cisco, IBM Citrix, Windows and 7, FFIS, IBM AIX, Active Directory, LiveLink, ERP (Enterprise Resource Planning),Lotus Notes 6 and 7, Altiris Recovery, AS400 (full printer administrative rights), Forest Service Travel. • Hardware: Toshiba (Laptops), Dell Latitude Notebooks/Dell Optiplex Desktops/Precision WorkStations/Dimension Desktops, IBM Desktops/Laptops, MGV Memory, Fujitsu (Hard Drives, Optical Drives),Viking Memory, Grappler, Cisco Router, and New Media (PCMCIA Cards – Modems, SCSI II, LAN Cards, Combo Cards and Sound Cards).Loading Documents in Livelink 1/04• Global EDMS Livelink Access and Use• Scanning and Loading into EDMS Livelink Library• Reserving and Loading Documents or Records into LivelinkElectronic Records User Responsibilities 1/04• User Responsibilities & Accountability for Computer Related Sys• User Responsibilities Toward Electronic RecordsAMOS Help Desk 7/03• AMOS Basics• AMOS Basics for ECC/Help Desk Staff• CGMP Training for ContractorsDell Certified Technician 5/00• Latitude Notebooks• Optiplex Desktops• Precision WorkStations• Dimension Desktops

Experience

1. Telecommunications Analyst Usda Forest Service (Asc)

   CACI International Inc

   Feb 2016 — Present · Albuquerque, NM, US

   Plans, evaluates, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network.•Designs, develops, and tests of telecommunications software solutions.•Provides customer training of the telecommunications features and functionality.•Familiar with a variety of the of the Telephony and Cisco VoIP field\'s concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals.•Performs a variety of complicated tasks.•A wide degree of creativity and latitude is expected.•Maintains hardware inventory for phone systems.•Provides telecommunications support to the facility and other sites, performing work as requested by management.•Works with long distance and local vendors to coordinate installation of services including 800 numbers services, phone lines, etc. for local and other sites.•Examines new services offered by vendors and makes recommendations to management. Solicits, reviews and makes recommendations to management of all facilities on contracts from vendors for service and equipment.•Works directly with switch vendors to facilitate repair, contracted maintenance and system upgrades.•Seeks out new systems, procedures and software for customer services that will enhance current capabilities.•Provides support for areas outside of Customer Service, when appropriate.•Performs other duties and assigned tasks as reasonably requested or required by management.

Education

• AMS College (Trade School - Norwalk, California)

  Certificate, Computer Electronics

  1987 — 1988

• CalHigh (California High School - Whittier, California)

  11 - 12, General Studies

  1986 — 1987

• Santa Maria High School

  9 - 10 grade, General Studies

  1984 — 1985