Scott Nelson

About Scott Nelson

Teaching, traveling and technology are in my DNA. I have 18+ years experience designing learning & teaching adults, including coaching-mentoring on 6 continents to international multi-cultural audiences. My credentials include Practical Process Improvement (PPI Process Manager), a Master’s degree in Online Teaching & Learning, and Six Sigma Green Belt. I\'m also a multimedia e-learning author and Learning Management System (LMS) administrator, Analytic Troubleshooting Trainer and Proud US Army Veteran.

Experience

1. Senior Service Development Manager

   Thermo Fisher Scientific

   May 2019 — Present · San Francisco, CA, US

   Oversee implementation and support for all CE (Capillary Electrophoresis) instruments.• Develop a coordinated product support strategy to support the business and balance competing priorities/systems.• Work closely with other departments to identify opportunities to improve customer satisfaction, improve internal and customer facing processes, and grow service revenues across product portfolios.• Be the liaison between the field, R&D, IT and Management to effectively respond to and escalate critical customer or instrument issues.• Work with internal teams to rapidly establish root cause and resolve the issues identified by the field. Monitor all aspects of Service metrics on all assigned products.• Support internal Service teams, including TAC, Training and technical writers to ensure completion of all required deliverables.

Education

• California State University - East Bay

  Master’s Degree, MS in Online Teaching and Learning (MS-OTL)

  2015 — 2016

• University of Minnesota

  BA, Studio Arts, Army ROTC

  1989 — 1992

• Saint Paul College-A Community and Technical College

  Technician Diploma, Automotive Service

  1986 — 1988

Skills

• Curriculum Development
• Problem Solving
• Optics
• Genomics
• Salesforce.com
• Biopharmaceuticals
• Program Management
• Commercialization
• Biotechnology
• Customer Service
• Mentoring
• E-Learning
• Product Management
• Voiceovers
• Gmp
• Hardware Diagnostics
• Business Process Improvement
• Fda
• Computer Hardware
• Data Analysis
• Six Sigma
• Validation
• Quality System
• Coaching
• Molecular Biology
• Software Documentation
• Social Media
• Cross-Functional Team Leadership
• Instructional Design
• Computer Repair
• Technical Writing
• Troubleshooting
• Supervising
• Management
• Training
• Lifesciences
• Leadership
• Medical Devices
• Capa
• Microsoft Office