Scott Miner
Director of Client Experience
- Role
- Director Client Experience at Affinaquest
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Scott Miner
I\'m a strategic product leader with 17+ years of experience driving innovation across the…
Experience
Director Client Experience
Aug 2021 — Present · Reston, VA, US
Appointed Director of Client Success at SSB post-COVID, leading strategic recovery and growth initiatives• Established new client management frameworks tailored to collegiate athletic programs• Expanded client portfolio by 12 institutions with minimal churn—only two departures over a two-year span• Promoted to Director of Client Experience at Affinaquest (AQ Advantage), overseeing consulting and implementation• Scaled consulting services from 2 to 9 clients and grew team headcount significantly within 14 months• Designed and launched standardized reporting solutions applicable across all client engagements• Developed pre-built segmentation models to streamline campaign creation and audience targeting• Implemented operational processes to enhance product performance and drive client outcomes• Engineered the AthleticsRM onboarding workflow and Level 1 support infrastructure• Served as incubator for feature innovation for core Athletics products
Education
Empire State University
Bachelor of Science - BS, Multi/Interdisciplinary Studies
Niagara College
Certificate, Interactive Multimedia
1999 — 2000
Niagara College
Associates, Visual & Creative Art & Design
1997 — 1999
Skills
- Marketing Communications
- Video Production
- Cms
- Marketing
- Logo Design
- Sharepoint
- Mobile Analytics
- Graphic Design
- Press Releases
- Technical Documentation
- Employee Training
- Team Building
- Web Development
- SEO
- Jquery
- Event Management
- Advertising
- C#
- Social Media
- Content Management
- Mobile Marketing
- Budgeting
- Sharepoint Designer
- Team Management
- Html
- Mobile Applications
- Event Planning
- Web Analytics
- Mobile Design
- Email Analytics
- Social Media Marketing
- Social Networking
- Css
- Email Marketing
- Javascript
- User Interface Design
- Visual Basic
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