Scott D.
Area Manager at AT&T
- Role
- Area Manager Network Ops at AT&T
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Scott D.
Over 30 years experience in the telecommunication industry. • Strategic thinker and succinct communicator with a consistent record of overachievement. • Consistent best in class results through building and sustaining high performing teams. • Proven record of superior results through cost management and operational efficiency. • Strong data analysis skills. • Possess broad business savvy and technical expertise gained from diverse center and staff assignments. Specialties: Operational Efficiency, Process Improvement (identification and implementation), Cost Management, Customer Service, Building High Performing Teams, External Customer Relationship Improvement.
Experience
Area Manager Network Ops
Jul 2018 — Present · Dallas, TX, US
AT & T Business - Customer Service and OperationsRelocated to Dallas, TXLead ETS and Voice services. Enhanced Transport Service (ETS) supports enhanced repair of both TDM and Ethernet services on a \'pay to play\' basis generating $40M in additional revenue annually and over $900M total revenue. ETS customers are big box customers that pay for improved performance and auto ticketing services.Voice includes Toll Free, Domestic and International, Advanced features, ISDN and Route-It servicesImproved ETS performance at 30% with an increased customer base of 15% and a 40% reduction in staffing through multiple transformative initiatives.
Education
Faulkner University
BS, Management of Human Resources
2000 — 2004
Community College of the Air Force
AS, Electronic Systems
1986 — 1988
Auburn University
MBA, MBA
2005 — 2007
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