Scott Coryell

Staff Operations Solutions Engineer @The Walt Disney Company

Lake Buena Vista, FL, US

Staff Operations Solution Engineer, Team Lead for Identity Operations supporting Disney’s Identity Access Management. Leading the Solutions component of Identity Access Management from a fledgling team to an experienced, responsive and vital part of the product. Done by cross team collaboration including the engineering teams, Service Desk, Human Resources, QA, AD teams, System Engineering, Customer Success, Global Information Security and other support teams; Building business relationships across different segments of the enterprise; Comms via different DM channels, quick response time and timely follow up with customers; Champion product improvements, product defect fixes, automation; Voice of the customer by understanding their needs and pain points; Filling the gaps through proper hand offs and working in the grey areas. Areas that aren’t quite operations but the customer needs help; Seat in design and providing an operations perspective on product design considerations; Strong team through good hiring practices, training, collaboration and providing team member challenges, Worked on product integrations, end user support, business team support, population identity migrations, vendor support, Skills: Okta, Java, SQL, New Relic, Postman, Privileged Access Management, Splunk Staff Solutions Engineer Lead for One ID customer solution supporting Disney’s guest facing websites for areas of legal, compliance, translations and presentation.Brought in to help stabilize team and make improvements. Accomplished through team collaboration via team meetings, knowledge sharing and documentation. Increased team presents by setting up a help desk on the floor with the engineers, QA, product managers and management. Embedded team members in the products working pods. Provide ongoing status and feedback to product leadership with highlighted issues and metrics. Worked to troubleshoot technical problems, fix bugs, provide product recommendations, and customer support

Oregon State University

Bachlor of Science