Scott Matteson

Senior Workforce Management & Operations Leader

Role: Senior Leader, Global Capacity Planning at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

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About Scott Matteson

Experienced senior leader of customer service support functions with a demonstrated…

Experience

Senior Leader, Global Capacity Planning
Amazon
May 2024 — Present · Seattle, WA, US

Education

Principia College
Bachelor of Arts, Business Management
1984 — 1988

Skills

Customer Experience
Budgets
Outsourcing
Crm
Analysis
Vendor Management
Workforce Management
Strategy
Analytics
Business Strategy
Forecasting
Financial Analysis
Business Analysis
Contact Centers
Offshoring
Team Leadership
Operations Management
Bpo
Strategic Planning
Business Process Improvement
Call Centers
Business Development

Contact information

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•••••@amazon.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Scott Matteson

Experience

Senior Leader, Global Capacity Planning

Education

Principia College

Skills

Find verified contacts for anyone on LinkedIn