Scott Callahan

Property Claims Technical Specialist @American Family Insurance

Fairfax, VA, US

Evaluated training requirements for each division, consulting with department managers, HR and external resources • Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs• Developed training materials, best practices, standard operating procedures, webinars and classes for all property claims employees• Researched new and latest techniques for possible inclusion into existing training process • Planned, scheduled, lead and managed all training classes