Scott Blanks
Head of Channel Services, Service Management & Transition @Virgin Media O2
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WORK HISTORY
Head of Channel Services, Service Management & Transition @Virgin Media O2
SKILLS
ABOUT SCOTT BLANKS
An experienced manager with a background in Service & Operational Support as well as technical ownership of services. I work proactively under pressure, deliver results within transforming & fast pace businesses & industries, I also have excellent communication, relationship and leadership skills, and work well with clients, suppliers & internal stakeholders at all levels. Driving operations and owning, leading, delivering, and supporting numerous innovative strategies, product implementations and critical programmes at all stages of lifecycle has given me great insight and experience over a wide variety of roles and business models. Key career experience• Managing Support Teams to key KPI/SLAs.• Business Relationship and Service Management of internal and client services.• ITIL V3 Expert • Working with strategic & transformational agendas underpinning company visions• Working as part of a senior management team• Commercial understanding, business justification of investment against returns, and realising benefits. • Managing programmes from idea to market • In life product and demand roadmap ownership• Stakeholder management and business influencing• Complex requirement centralisation & prioritisation • Service improvement within IT and Service operations• Programme & project delivery, inc. agile methodologies.
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