Scott Babb

About Scott Babb

I\'m a design leader with a lifelong passion for solving complex problems through thoughtful, user-centered design. My career has spanned a range of roles—including Director of Product Design, Director of Creative, Experience Designer, Product Owner, Art Director, and Graphic Designer—giving me a broad perspective on the design process and how it intersects with business and technology.Great design is rooted in research, empathy, clear communication, and above all, collaboration. I actively seek input from cross-functional teams, knowing that the best solutions are rarely created in isolation. This collaborative approach not only strengthens outcomes but also builds meaningful connections and shared ownership along the way.

Experience

1. Senior Director of User Experience

   Bottomline

   Oct 2020 — Present · Portsmouth, NH, US

   Plan and lead design activities and teams through the complete product and service life-cycle• Draw from the full spectrum of design disciplines including: interaction design, service design, design research, information architecture, visual design, content strategy, design strategy, etc. to improve customer experiences from end-to-end• Lead the Product Teams in framing problems, discovering insights, crafting effective strategies, articulating strong experience-centered visions, defining concepts and prototypes, and guiding iterative development of new and existing offerings• Build and sustain collaborative relationships with peer leaders in partner disciplines including Product Management, Engineering, Operations, etc.• Provide strategic perspective on customer experience to product development partners, business line leaders, and global UX leadership• Shape product development practices to reflect greater customer-centricity• Build and sustain healthy, effective, and impactful design teams through hiring, talent management, and contribution to the global UX / design community within Bottomline

Education

• Franklin Pierce University

  BS, Graphic Communications

  1989 — 1993

Skills

• User-Centered Design
• Wire Framing
• Interaction Design
• Product Design
• Design Strategy
• Brand Development
• User Interface
• Web Design
• Art Direction
• User Interface Design
• Logo Design
• User Experience Design
• Experience Design
• Packaging
• User Experience
• Content Strategy
• Creative Direction
• Wireframes
• Information Architecture
• Mobile Design
• Graphic Design