Scott Johnson

About Scott Johnson

With over 25 years of experience in software engineering, I am the Director of Software Engineering at Dell Technologies, leading a global team of over 100 engineers to deliver innovative customer-centric solutions. My work focuses on developing cutting-edge generative and agentic AI initiatives, cloud-native architectures, and robust enterprise web solutions. I am passionate about fostering a strong team culture, delivering high-quality products that customers love, and finding the right people and tools for every job.At Dell Technologies, I have contributed to the transformation of Dell.com through the integration of advanced conversational AI systems and the transition to a high-performing, event-driven architecture. These efforts have enhanced customer engagement and optimized operational efficiency. My mission is to enable teams to balance innovation, quality, and business objectives to deliver impactful results that align with strategic goals.

Experience

1. Director - Software Engineering

   Dell Technologies

   Aug 2018 — Present · Round Rock, TX, US

   Currently lead a worldwide organization of 100+ engineers that develop innovative solutions and deliver creative and rich customer UX experiences for Dell.com- Led Generative and Agentic AI initiatives for Dell.com, creating a conversational, multi-agent system of workflows that presents as a single interface Virtual Assistant to customers that boosted customer engagement with chat by 36% and conversion through chat by 14.5%- Led the successful transformation from monolithic e-commerce application to cloud-native, event-driven, edge-cached architecture with performance, resiliency, and stability envied by competitors and other large enterprise e-commerce companies- Delivered enterprise web solutions that were industry-leading in site performance, accessibility, SEO, Core Web Vitals, as well as Generative Engine Optimization (GEO) for AI-driven search. Leveraged extensive Marketing Analytics data to drive new feature development and customer satisfaction- Created process and maintained data governance over content management, data, and documents for UX Presentation and Generative AI consumption- Partnered with Site Reliability to maintain standards for stability, availability, security, and application maturity. Created and maintained plans for Holiday Readiness and Disaster Recovery- Managed and empowered global hybrid and remote teams in the United States, India, Malaysia, Brazil, and China, fostering collaboration and driving high performance- Developed stakeholder relationships across the company and a strong understanding of business needs, translating them into technical solutions that drive growth and revenue and meet those needs- Recognized and Awarded leader across Dell online ecosystem for delivery of user experiences customers love. Rock Star Manager - 2022. Webby awards: 2024 Honoree - Dell.com Homepage, 2022 Honoree - Dell.com Franchise Page

Education

• Baylor University

  Music/Mathematics/Humanities/Philosophy

  1990 — 1995

Skills

• Jquery
• Web Applications
• Web Services
• Wcf
• Soa
• Microsoft Sql Server
• Tdd
• Software Development
• C#
• .net
• Php
• Programming Languages
• Mvc
• Visual Studio
• Test Driven Development
• Asp.net
• Content Management
• Databases
• Javascript
• Nunit
• Agile Methodologies