Scott Busch

About Scott Busch

Dedicated Customer Success Manager with a solid blend of business savvy and technical proficiency. Consistently achieve record-high customer satisfaction rankings and improvements to the bottom line. Passionate for developing and launching new customer service support products from the ground up to drive differentiation and growth in fiercely competitive markets. Skilled at analyzing requirements and translating corporate business needs into comprehensive strategy, road map, and implementation plans. Proven leadership skills in galvanizing teams to embrace a singular vision and oneness of purpose. Proficient with Salesforce, Chorus, Slack, Intermix, HelloSign, YesWare, Zendesk, Intercom, Confluence, GoToMeeting, NPS platforms, OKR’s, and KPI’s. Knowledgeable about SQL based visualizations.• B2B Account Management• Consultative Sales• Implementation Initiatives• Relationship Management • Sales Quota and Accountability• Product / Project Management• Team Building and Leadership• Sales Planning & Execution

Experience

1. Senior Account Manager Itsm

   SolarWinds

   Apr 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   SolarWinds is a Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. SolarWinds\'s enterprise service management software accelerates efficiency and visibility into service requests and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. My role includes: o B2B Account Managemento Consultative Saleso Implementation Initiativeso Relationship Managemento Sales Quota and Accountabilityo Product / Project Managemento Team Building and Leadershipo Sales Planning & Execution

Education

• Texas State University

  B.A., Business/Communications

  1990 — 1994

Skills

• Salesforce.com
• Sales
• Account Management
• Management
• Banking
• Strategic Planning
• Process Improvement
• Sales Management
• Vendor Management
• Business Development
• Customer Service
• Credit
• Mortgage Banking
• Mortgage Lending
• New Business Development
• Underwriting
• Selling
• Loans