Scott Worth

Director of Customer Experience @Citizen

Lichfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Director of Customer Experience @Citizen

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Birmingham, GB

SKILLS

Business AnalysisWarehousingCustomer ServiceProject ManagementFreight ForwardingOrganizational DevelopmentLogisticsTrainingTupeLean ManufacturingAccount ManagementEmployee EngagementProcess ImprovementKaizenTraining DeliveryWarehouse ManagementContinuous ImprovementPerformance ManagementCrmTeam ManagementManagement3pl

ABOUT SCOTT WORTH

Change leadership is my skill. Big relationships are my priority. Success is my motivator. Growth mindset is pivotal.I am known for aspiring others though strategic change, creating high performing teams and individuals and creating continuous improvement cultures. I change people lives.I am a dedicated and enthusiastic professional with a proven track record of delivering the right results with extensive leadership, strategic, operational excellence and customer service management experience. Flexible in approach and adaptable to customer demand, I thrive on identifying innovative solutions to ensure realisation of true business benefits for all; always utilising data analysis and continuous improvement methodologies. Well versed in strategic programme management, Agile, Lean Six Sigma, Robotic Process Automation and intelligent automation strategies. An excellent communicator and influencer who proactively works with customers internally and externally to continually improve performance and deliver an outstanding customer experience every time. Throughout my career and networking, I have built up a credible reputation and strong business relationships supporting the resolution of issues, identification of innovative ways of working and keeping abreast of current and emerging market trends. I am supremely confident in front of the customer and I build relationships for the future, acting as a reliable bridge between the customer and the organisation. I am told I provide invaluable contributions to organisations at both strategic and operational level.

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Scott Worth — Director of Customer Experience at Citizen in Lichfield, GB | Unifers