Scott Williams
Operations Director @Red Helix
Maidenhead, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2023 — Present
Operations Director @Red Helix
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Aylesbury, GB
SKILLS
Team LeadershipSaasCloud ComputingService DeliveryBusiness Process ImprovementService ManagementService DeskProblem SolvingStrategyManaged ServicesData CenterSlaBusiness ContinuityService ImprovementKey Performance IndicatorsProfessional ServicesCustomer ServiceManagementIT StrategyRecruitingSecurityProblem ManagementTeam ManagementLeadershipStrategic PlanningItilIT ManagementIncident ManagementProject DeliveryPerformance MeasurementIT Service ManagementChange ManagementSoftware as a Service (Saas)Knowledge ManagementIT OperationsOutsourcingIT Outsourcing
ABOUT SCOTT WILLIAMS
An experienced Senior Manager with a proven track record of leadership and execution of strategy. Extensive experience in support, management and leadership of large operational technical support teams working in multi-site environments 24x7x365.Experienced in developing team capability through transformational change programmes.Innovative, proactive and disciplined, with a capacity to solve complex problems and deliver consistently high quality customer service.
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