Scott Viteretto

About Scott Viteretto

Technology & Operations Management Executive and Independent Consultant with a successful track record managing all aspects of an information technology department, including: vendors, sourcing, procurement, service delivery, operations, support, budgets, voice and data networks, data centers, end user computing, and international call centers. CORE SKILLS• Information Technology Service Management Best Practices • Strategic Planning & Execution• Global Call Center and Infrastructure Management • Budgeting and Resource Management• End User Computing • Incident Management, Root Cause Analyses • Vendor Contracts, Service Agreements and Reporting• IT & Corporate Policy Development • Mentoring Team Building and Leadership• Disaster Recovery and Business Continuity • Resource and Project Management • IPT Implementations and Migrations • Voice Over IP Phone System Migrations• Change Management and Control• Telecommunications & NetworkingActively Seeking Full Time Employment as a \"Technology Manager\" Working Remotely or onsite in CT, NC, Nashville TN or possibly Florida

Experience

1. IT Manager - Senior Consultant - Services Delivery Manager

   Vip Computer Systems Inc

   Jan 2018 — Present · US

   IT consulting and managed service provider to both small and large clients. Providing IT management and implementing change for a broad spectrum of IT infrastructure and technologies. • Solution provider– Identify needs and propose strategies to develop and implement the best solutions to meet the client’s needs. • End User Computing– Supporting end user applications including Microsoft office, business management software, imaging software, and cloud applications.• Vendor Management – Managed relations with service providers including: Cablevision, Charter Spectrum, AT & T, Department of Motor Vehicles.• Incident and outage resolution –Managed incidents, performed root cause analysis of problems and outages, performed escalations with vendors and carriers.• Desktop Systems Upgrade – Migrate workstations to new Dell laptops and desktops, backup and restore data, moving from Windows 7 to Windows 10 Professional and Microsoft Office.• Remote Desktop Support – Remotely connect to desktop to support end users VNC Remote desktop noIP.

Education

• University of Connecticut

  BS, Computer and Information Sciences and Support Services

  2006 — 2010

Skills

• Security
• Disaster Recovery
• Customer Service
• Vendor Management
• Cisco Technologies
• Leadership
• Technical Recruiting
• Consulting
• Budgeting
• Call Center
• Documentation
• IT Service Management
• Change Management
• Sdlc
• Windows
• Negotiation
• Microsoft Office
• Contract Management
• Strategic Planning
• Team Building
• Management
• Planning
• Service Delivery
• Telecommunications
• Business Analysis
• Analysis
• Troubleshooting
• Problem Solving
• Program Management
• Infrastructure
• Voip
• Data Center
• IT Management
• Visio
• Ms Project
• Product Management
• Process Improvement
• Healthcare
• Business Development
• Cross-Functional Team Leadership