Scott Vassar

AVP Operational Risk and Resilience Leader

Role: AVP Operational Risk and Resilience Leader at Pacific Life
Location: Omaha, NE, US
LinkedIn followers: 500 followers

About Scott Vassar

Experienced and Talented IT Leader with 20+ years of IT experience in the Telecommunications, Outsourced Contact Center and BPO industries. Starting with hands-on software and systems engineering of IVR, CTI and CRM applications. Growing into management positions with IT teams ranging from software developers to network engineers. Continuing on to provide Global leadership for IT teams working in regions from North to South America, Europe to North Africa, and Australia to India and the Philippines. Specialties: Broad technology and vertical industry knowledge, including Telecommunications, Financial and Insurance Services, Retail and many others as the result of working in the outsourced services industry for over 20 years Executive level leadership in the areas of Global IT Service Delivery and Product Development with focus on the following- Cloud Products and Solutions- IT Solution and Service Product Development - Client Relationship Management- Services Availability- Cost Management and Reduction

Experience

AVP Operational Risk and Resilience Leader
Pacific Life
Feb 2025 — Present · Omaha, NE, US
Leading the strategic direction and implementation of all non-financial risk programs (Cybersecurity, Third Party Risk, IT and Operational) supporting the Institutional Division.

Education

Southeast Community College
Associate of Science - AS, Computer Programming
Bellevue University
BS, Management Information Systems
2004 — 2006

Skills

Business Process Improvement
Service Management
Data Center
Service Delivery
Telemarketing
Sla
Cti
Team Leadership
Integration
Crm
Avaya
Contact Centers
Customer Experience
IT Management
Call Center Development
Customer Relationship Management (Crm)
Inbound Marketing
Leadership
Management
Telecommunications
IT Service Management
Call Center
Bpo
Vendor Management
Outsourcing
Offshoring
Call Centers
IT Leadership
Process Improvement
Ivr
Business Process Outsourcing (Bpo)
Cloud Computing
Workforce Management

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