Scott Vanassche
Senior Customer Success Manager @Incident IQ
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WORK HISTORY
Senior Customer Success Manager @Incident IQ
Atlanta, GA, US
EDUCATION
Bellevue College
Business Intelligence Analyst Certification, Business Intelligence
Linfield University
Bachelor of Science (BS), Early Childhood Education and Teaching
SKILLS
ABOUT SCOTT VANASSCHE
Customer Success leader with 14+ years in SaaS who turns product adoption into predictable revenue. I partner with enterprise customers and CxO teams to align platform usage with business outcomes — then prove it with numbers. I currently own the post-sale lifecycle for 130+ global accounts, helped drive a 97% renewal rate, led $3.87M+ in renewals and expansions, accelerated time-to-value by 30%, and lifted feature adoption by 40% through targeted onboarding and executive enablement.What I do best:• Translate usage data into ROI-backed success plans and EBRs that execs actually use to make decisions.• Reduce churn and unlock expansion by building multi-threaded relationships across Sales, Product, and Engineering.• Operationalize scalable CS programs and playbooks that increase CSM capacity (25%+ improvement) without sacrificing white-glove service.• Advocate for customers to drive product improvements tied to pipeline, attribution, and revenue.Tools + credentials: Gainsight, Salesforce, Power BI, Tableau, Google Analytics, PMP, Business Intelligence certificate.
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