Scott Towers

Technology Business Partner @Severn Trent

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2020 — Present

Technology Business Partner @Severn Trent

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EDUCATION

2002 — 2005

Nottingham Trent University

Bsc Degree, Information Systems

1995 — 2000

Noel Baker Community School

Information Systems Bsc

SKILLS

Sap Time AdminPerformance ManagementWorkforce ManagementContact Centre SchedulingProject DeliveryAnalysisAvaya Site AdministrationWorkforce PlanningScheduling ManagementManagementContact CentersIvrIex Total ViewClick Scheduling SoftwareSchedulingChange ManagementStakeholder ManagementTeam LeadershipOutsourcingBusiness Process ImprovementCall CentersCustomer ServicePrince2Avaya Ip TelephonyProject ManagementProcess Improvement

ABOUT SCOTT TOWERS

An infectious and professional subject matter expert, within the exciting and often underestimated Utilities sector. Accruing over 13 years of knowledge and experience within the business, taking on most of roles within Resource Planning. Specialised knowledge of the Avaya telephony platform and its reporting functions/admin setup, NICE IEX workforce management software, plus Qfiniti call recording and RMG Networks design studio software. Key skills include Stakeholder Management, IT/IS Support, Project Delivery/Testing and People Management.My ability to improve/maintain systems and introduce new governance and control processes within the business has meant a saving of 150k. My work has been recognised by The Forum for which I won a highly commended analyst award even though my role is very unique to the planning world.Newly qualified in Prince2 in order to further my ambition of becoming a successful and respected project manager in the near future.

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Scott Towers — Technology Business Partner at Severn Trent in Derby, GB | Unifers