Scott T. Rabe
Vice President of Operations @CCS - Customer Contact Services
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WORK HISTORY
Vice President of Operations @CCS - Customer Contact Services
EDUCATION
Minnesota State University, Mankato
Bachelor of Business Administration, Marketing
ABOUT SCOTT T. RABE
Service and Support Operations | Team Development | Process Improvement Results-driven and dynamic leader with a proven track record of successfully building and developing teams and individuals. Record of excellence in establishing departments from the ground up, while ensuring successful recruitment initiatives, fiscal management, team cohesion and sales profits. Effective leadership skills, with ability to motivate and mentor employees to self-development and achieving goals. Over 18 years sales, call center management, and metrics analysis expertise, in support of maintaining service level agreements and increasing revenue. Directs teams in driving lead generation, sales force database management, sales reporting, and production. Builds and sustains strong cross-functional relationships with internal and external stakeholders, ensuring profitability. Manages sales forecasts and analysis, and produces activity reports and trends analysis. Analytical, organized and detailed. Strong interpersonal, verbal, and written communication skills. SKILLS & CORE COMPETENCIES • Strategic Sales Management• Budgets, Fiscal Management & P/L• Start-Up Initiatives & Management• Strategic Communication & Consultative Sales • Territory, District & Field Sales Management• Team Leadership, Training & Mentoring• Inbound & Outbound Sales• Contact Center Management & Forecasting• Customer Service Initiatives• Data Analysis, Tracking & Reporting• Scorecard Metrics & Performance Management• Risk Assessment & Issue Resolution• Processes Improvement & Compliance• Industry Best Practices & Trends Analysis• Call Center Technology & Productivity Tools• Interviewing, Hiring & Disciplinary Actions• Proposals & Contract Negotiation• Service Level Agreements (SLAs)
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