Scott Sung
Senior Manager, Analytics
- Role
- Senior Manager, Quantitative Analytics at Asurion
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Scott Sung
Data and analytics leader with 15 years of experience driving improvement across…
Experience
Senior Manager, Quantitative Analytics
Nov 2020 — Present · Nashville, TN, US
Drove $100M+ in annual profit growth by delivering actionable insights and analytics support to the Contact Center• Launched the first Generative AI pilot in 2023, achieving a 15% boost in messaging efficiency• Designed and optimized a scalable pilot framework to evaluate 15+ Generative AI initiatives and 5 product enhancements across multiple clients and business lines• Executed a dynamic dashboard integrating Generative AI caller intent with operational KPIs, enabling stakeholders to drill from macro trends to individual call-level insights.• Led a team of 6 analysts and presented to Senior Leadership weekly to drive strategic decisions on operational excellence, cost reduction, and revenue growth
Education
Vanderbilt University
Bachelor of Arts
2007 — 2011
Austin Peay State University
Master of Science - MS
2018 — 2022
Skills
- Sales
- Investments
- Economics
- Product Management
- Customer Service
- Data Analysis
- Valuation
- Portfolio Management
- Analysis
- Retail
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