Scott Sumiel

Help Desk Manager @Q-Centrix

Savannah, GA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Help Desk Manager @Q-Centrix

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Manage the Technical Support Team. Oversee the day- to-day Helpdesk team operations. Train and mentor Team Technicians to develop strong troubleshooting and customer service capabilities.

EDUCATION

2010

University of Phoenix

Business Administration

1995 — 1997

Computer Learning Center

Certification, Computer Programming

SKILLS

Active DirectoryWindows ServerItilTeam LeadershipErpSap ProductsLeadershipProject ManagementManagementSoftware DocumentationSdlcTroubleshootingIntegrationProject Portfolio ManagementCustomer ServiceIT StrategyVisioProcess ImprovementSecurityEnterprise ArchitectureNetworkingIT ManagementInformation TechnologyService DeliveryBusiness AnalysisProgram ManagementIT OperationsVendor ManagementDisaster RecoveryCross-Functional Team LeadershipSupply ChainBusiness ProcessBusiness IntelligenceStrategic PlanningEnterprise Resource Planning (Erp)System AdministrationSharepointMs ProjectBusiness Process ImprovementIT Service Management

ABOUT SCOTT SUMIEL

Help Desk Manager

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