Scott Sumiel
Help Desk Manager @Q-Centrix
Savannah, GA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2024 — Present
Help Desk Manager @Q-Centrix
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Manage the Technical Support Team. Oversee the day- to-day Helpdesk team operations. Train and mentor Team Technicians to develop strong troubleshooting and customer service capabilities.
EDUCATION
2010
University of Phoenix
Business Administration
1995 — 1997
Computer Learning Center
Certification, Computer Programming
SKILLS
Active DirectoryWindows ServerItilTeam LeadershipErpSap ProductsLeadershipProject ManagementManagementSoftware DocumentationSdlcTroubleshootingIntegrationProject Portfolio ManagementCustomer ServiceIT StrategyVisioProcess ImprovementSecurityEnterprise ArchitectureNetworkingIT ManagementInformation TechnologyService DeliveryBusiness AnalysisProgram ManagementIT OperationsVendor ManagementDisaster RecoveryCross-Functional Team LeadershipSupply ChainBusiness ProcessBusiness IntelligenceStrategic PlanningEnterprise Resource Planning (Erp)System AdministrationSharepointMs ProjectBusiness Process ImprovementIT Service Management
ABOUT SCOTT SUMIEL
Help Desk Manager
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