Scott Slentz

Director of Programming Optimization @Hyatt

Lead enterprise programming strategy and performance optimization across Miraval and Hyatt luxury properties.• Architected a portfolio-wide performance intelligence platform, driving 18% increase in program revenue per occupied guest without rate hikes.• Increased portfolio bottom-line performance by 7% through enterprise forecasting and demand-based programming.• Developed a standardized global program development lifecycle, enabling scalable launch and ROI measurement across 180+ experiences.• Advise senior leadership on translating wellness performance data into strategic investment, operational pivots, and long-range planning.• Designed and launched a portfolio-wide colleague development program focused on authentic guest connection, establishing a consistent culture of experiential engagement while increasing colleague fulfillment and guest satisfaction.• Built diagnostic modeling tools that quantify revenue opportunity gaps, enabling property leaders to visualize achievable performance improvements (e.g, incremental treatments or experiences per day) and align operations with portfolio financial goals.