Scott Shaw
VP of Global Customer Service
- Role
- VP Global Customer Experience at Brex
- Location
- Olympia, WA, US
- LinkedIn followers
- 500 followers
About Scott Shaw
25+ years of leadership driving change across multiple industries: e-commerce, wireless, financial services, electronic manufacturing, and automotive. Strong operations background. Developed clear thinking and business rationale for new strategies and services. Owned execution plans to improve existing metrics delivering improved business results and a world class customer experience. 17+ years Six Sigma and Lean experience; Master Black Belt certified. Drove improvement projects across manufacturing, sales, marketing, supply chain call centers, product development, human resources, engineering, and order fulfillment.Passion for improving customer experience. Demonstrated success implementing solutions which have improved customer experience and enabled strategic growth.Results driven. Drove significant results across multiple business applications including improvement of customer loyalty, increased sales revenue, reduced attrition, cost savings, reduced marketing cycle time, and productivity improvement. Led teams directly as well experience in matrix organizations with shared accountability.Specialties: Customer Service Operations, Retail Operations, Financial Services, Customer Experience and loyalty, Six Sigma, Lean, Kaizen, Quality Management, Supply Chain, Supplier Quality, Electronics / Microelectronics manufacturing, Automotive quality engineering.
Experience
VP Global Customer Experience
Oct 2022 — Present
Education
Brigham Young University
B.S., Statistics
1989 — 1994
Skills
- Telecommunications
- Product Development
- Analysis
- Pmo
- Operational Excellence
- Leadership
- Analytics
- Customer Experience
- Business Operations
- Sdlc
- Program Management
- Six Sigma
- Banking
- Team Management
- Retail
- Outsourcing
- Business Analysis
- Performance Management
- Financial Services
- Crm
- Team Leadership
- Wireless
- Call Centers
- Process Improvement
- Cross-Functional Team Leadership
- Lean Manufacturing
- Project Portfolio Management
- Business Intelligence
- Change Management
- Professional Communication
- Quality Management
- Project Management
- Kaizen
- Supply Chain
- Business Process Improvement
- Manufacturing
- Operations Management
- Training
- Customer Satisfaction
- Quality Assurance
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