Scott Serpico

About Scott Serpico

With a record of achievement as a financial services executive, I have partnered with numerous consumer lending organizations, driven strategy and analytics, mitigated risks and exposure, ‘stood up’ programs and products, championed digitization and optimization initiatives, and fueled sound and sustainable revenue and profit growth. During my 25+ year career, I have worked in direct and indirect auto, mortgage, credit cards, and other secured / unsecured spaces, demonstrating the agility to move into new environments, identify opportunities for improvement, and lead enterprise growth and risk management strategies. Following foundational experiences with MBNA, Wells Fargo, SunTrust, and Chase, I joined Ally Financial and spent a decade making processes smarter and simpler, enhancing digital capabilities, deepening dealer connectivity, and leading go-to-market for marquee products. Contributing to the Product Management Strategy and Analytics space, I had the opportunity to work in a brand-new environment, steering consumer and commercial auto lease and retail programs. Currently, a Senior Executive of the consumer lending portfolio with USAA, I am rebuilding the operating model, defining our product and pricing strategy, expanding team skill sets, and securing the cost containment and revenue growth to achieve profitability and beat pretax income plan. Focusing extensively on product, pricing, and portfolio optimization, we have recognized significant growth and improved profitability. Within my role, I am seen as a catalyst for change, an inspirational leader, a creative problem solver, and an industry thought leader.

Experience

1. Executive, Head of Product & Pricing, Consumer Lending

   USAA

   Jan 2021 — Present · San Antonio, TX, US

   Lead Product Strategy, Product Management, Forecasting, Pricing and Portfolio Management within Consumer Lending, responsible for the product lifecycle - Auto, Unsecured, Other Secured and Career Starter. The team\'s focus is to deliver compliant strategic solutions into market that serve the financial needs of our members while creating a sustainable competitive advantage.

Education

• University of Massachusetts Amherst

  Undergraduate Coursework (2 Years)

• Massachusetts Institute of Technology

  Machine Learning Executive Course

• SUNY Geneseo

  Undergraduate Coursework (2 Years)