Scott Schumacher
Account Analyst @Transaction Network Services (TNS)
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WORK HISTORY
Account Analyst @Transaction Network Services (TNS)
Team lead for order data specialists and revenue analyst for over 750 telecom clients • Revenue Analyst for fast paced telecom company in billing and payments field• Analysis of service price changes and revenue impacting events• Front-line representative for client communication to contract, sales, orders and finance teams• Interpreted and explained complex contractual obligation to industry professionals • Implemented time management and Lean concepts to maximize efficiency• Dispute negotiation and settlement for complex data discrepancies • Developed and maintained quality control standard manuals for service contracts• Delivered budget and revenue trend analysis and maintained operation procedure manuals• Provided personnel training, coaching, mentoring, and development• Interviewed and investigated clients for dispute resolution
SKILLS
ABOUT SCOTT SCHUMACHER
My background and experience is greatly focused on services as a journey level…
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