Scott Schmidt
Customer Experience Leader | Skilled at empowering customer focused teams to deliver impactful results through Trust, Transparency, and Collaboration.
- Role
- Lead Financial Analysis at AT&T
- Location
- Hugo, MN, US
- LinkedIn followers
- 500 followers
About Scott Schmidt
With over 20 years of experience in the telecommunications industry, I am a passionate and driven leader who strives to enhance the online customer experience and drive business growth. My field of expertise is customer experience and process improvement, and I have a strong proficiency in Salesforce CRM and Salesforce Marketing Cloud. In my most recent role I was the Senior Manager of Online Analytics and Customer Experience at Lumen Technologies, where I led a team of skilled marketing professionals who created and optimized our digital customer communications to enhance and simplify the customer and agent experiences.In this role, I leveraged Salesforce CRM to provide valuable insights and actionable recommendations based on customer data and online engagement metrics. I also managed the operational support and issue resolution for Salesforce Marketing Cloud, ensuring the successful completion of pre and post release testing, proactive audits, and timely resolution of any systemic or operational issues. Additionally, I collaborated with cross-functional teams to drive customer experience and operational improvements, ultimately reducing expenses and fostering customer loyalty. Some of the skills that I use in my daily work include project planning, skill development, and program development.
Experience
Lead Financial Analysis
Feb 2026 — Present · US
Education
Winona State University
Bachelor's Degree
Skills
- Project Portfolio Management
- Pmp
- Crm
- Management
- Business Analysis
- Program Management
- Customer Experience Analysis
- Vendor Management
- Process Improvement
- Operations Process Improvement
- Product Management
- Project Management
- Cross-Functional Team Leadership
- Voice of the Customer
- Competitive Analysis
- Customer Experience
- Call Centers
- Telecommunications
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