Scott Rutkowski
Customer Service and Sales, Marketing Campaigns, Event Operations
- Role
- Operations Manager at PGA TOUR Superstore
- Location
- White Plains, NY, US
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Oct 2012 — Present
Expert in operations, processes, and efficiency enabling product to be set on sales floor Motivate over 30 employees to accomplish given corporate goals and objectives Monitor multi-department sales over 25K square foot location in order to execute prompt and efficient inventory management practices within SAP programs Identify sales opportunities and implement strategies to drive sales through SPS data reports, over $11M annually Oversee e-commerce shipping for company website out of decentralized location, via Salesforce application, with 98% fulfillment Provide superior customer service for all sales situations Plan and execute weekly and monthly workload, including price changes, new signage, hard marking items, and seasonal remerchandising Alert corporate merchants to any merchandise inaccuracies/short ships/problems Maintain Special Orders for department to provide improved customer care and delivery Responsible for daily safe count and end of day deposit Selected as set-team member for new store opening, to oversee receiving and training Voted by peers and management as ‘Associate of the Quarter’ for “continuous innovation” Previous positions: Sales & Services Manager, Logistics Manager, Services Supervisor, Soft Goods Supervisor, Receiving Coordinator, Club Desk Associate
Education
Isenberg School of Management, UMass Amherst
Bachelor of Science, Sport and Fitness Administration/Management
Fairfield University- Dolan School of Business
MBA, Marketing
2008 — 2010
University of Massachusetts Amherst- Isenberg School of Management, Commonwealth College Honors Program
BS, Sport Management
2001 — 2005
Fairfield University Charles F. Dolan School of Business
Master of Business Administration, Marketing
Skills
- Public Relations
- Customer Service
- Ticket Sales
- Marketing
- Public Speaking
- Sponsorship
- Sports Management
- Sports
- Event Planning
- Microsoft Office. (Word, Excel, Powerpoint, Outlook)
- Sales
- Social Media
- Sports Marketing
- Microsoft Word
- Event Management
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