Scott Rohrer
Global Customer Experience Leader / Agentic AI Transformation / Native AI Contact Center / BPO Solutions, Operations, Business Development / Expert in scaled, dispersed work at home models
- Role
- Global Cx Solutions at Hexaware Technologies
- Location
- Erie, CO, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Scott Rohrer
Vice President, Director of Client Services, Operations General Manager, Solution…
Experience
Global Cx Solutions
May 2024 — Present · US
Technology & Contact Center CX Solutions
Education
Eastern Kentucky University
Public Relations
Skills
- Build-Out of Home Agent Contact Centers
- Recruiting
- Home
- Account Management
- Outsourcing
- Crm
- Process Improvement
- Telecommunications
- Expert in All Facets of the Home Agent Contact Center Model
- Leadership
- Leadership Development
- Strategy
- Program Management
- Converting Bricks-and-Mortar Contact Centers to Home Based Operations
- Customer Satisfaction
- Training
- Business Analysis
- Contact Centers
- Project Management
- Management
- Team Building
- Quality Assurance
- Customer Service
- Business Process Improvement
- Call Centers
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