Scott Reid
Associate Director @Concentrix
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WORK HISTORY
Associate Director @Concentrix
Glasgow, GB
Concentrix merged with Webhelp - Lead the delivery and growth of multi channel business process outsourcing campaigns by creating and coordinating an operational policy, resulting in enhancing performance in line with client requirements and regulation. Cultivate long-term client relations and business partnerships for operational excellence and repeatbusiness.Key Contributions: Seamlessly managed budgets and P&L with a combined annual revenue of £19M for a large telecomcampaign. Promoted a continuous improvement culture for a high-profile organisation while applying aneffective CI process to enhance business performance and maintain client relations. Delivered exceptional customer service across multiple financial services accounts Increased employee engagement, involving support areas and operational teams by executing atalent management plans. Met relevant legislative requirements of the site, hybrid, and home working in compliance withinternational standards, such as ISO 9001-Quality, 27001 IS, Energy, 45001 H&S, and 14001Environmental from several regulatory bodies.
ABOUT SCOTT REID
As an Associate Director at Concentrix, I have honed my expertise in business process outsourcing, focusing on operational policy coordination and performance enhancement. My role involves fostering enduring client relationships and strategically managing contracts, which has been pivotal for operational excellence and business growth. A natural analytical mindset supported the delivery of a continuous improvement culture and the development of a sustainable long term strategy.Mastering the art of budget and P&L management, I have led initiatives that significantly improved operating costs and customer experiences. With a strong grasp of financial conduct authority rules, OfCom guidelines, and outsourcing principles, I excel in driving profits and commercial growth. My communication and leadership skills are instrumental in developing high-performing teams and nurturing professional business relations, ensuring the delivery of optimal outcomes.
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