Scott Piscitelli

About Scott Piscitelli

I am an accomplished IT leader with a proven track record of optimizing processes and achieving substantial cost savings. Specializing in transforming IT programs, I have successfully executed these initiatives across diverse corporate landscapes, navigating two mergers with adeptness.My strategic prowess is evident in my ability to harmonize long-term vision with precise tactical execution. Whether strategically placing individuals or guiding teams through complex changes, I maintain a composed and results-driven approach.Endorsed for my swift problem-solving skills, I bring a proactive stance to change management, fostering robust relationships even within well-established teams. My role in a credit union underscored my cultural competency and literacy, which are crucial in navigating sensitive organizational dynamics.What sets me apart is my capacity to refine processes and articulate intricate IT details in a clear, non-technical manner. Certified in ITIL and possessing refined IT consulting skills, I bring a unique ability to make crucial conversations impactful.Colleagues commend my poised demeanor under pressure, adept problem-solving skills, and proficiency in elevating communication by steering clear of technical jargon. As I embark on new challenges, I invite you to connect and explore how my strategic mindset and ability to simplify IT complexities can contribute to your organizational success. Let\'s collaborate for mutual prosperity.

Experience

1. Associate Executive VP

   SECU

   Jun 2022 — Present · Raleigh, NC, US

   Drove impactful IT transformations at SECU, a $50B non-profit serving North Carolina\'s state employees. I spearheaded the implementation of IT Service Management processes and led the successful transition to Microsoft 365, guiding a team of over 100 employees. My efforts streamlined operations, boosted efficiency, and fostered strategic development, all while reporting directly to senior leadership. I also tackled vendor management, forging strong relationships with tech giants like Microsoft, Citrix, Dell, and Blue Ally to ensure cost-effective desktop support: Created the Service Management Office which was responsible for improving all ITSM processes at the credit union. Reduced Major Incidents by over 50%, and eliminated multiple Change Advisory Board (CAB) meetings to create a single enterprise CAB which including non-IT business members, ensuring communication, scrutiny and transparency on high risk changes.(): Launched ITSD and implemented strategic solutions for improved efficiency, slashing hold times from 30 to under 5 minutes, achieving an 80-85% first-call resolution rate for 6K monthly calls: Transformed SECU\'s asset management by establishing a streamlined process, reducing monthly cellular costs by 50%, enhancing risk assessment, and resolving National Credit Union Administration (NCUA) audit findings: Merged and streamlined 2 desktop virtualization teams to enhance operational efficiency, saving $400K / year and eliminating need for 3 backfilled positions.

Education

• North Carolina Wesleyan University

  Bachelor of Science - BS

Skills

• Visio
• System Deployment
• Servers
• Itil
• Incident Management
• Active Directory
• Windows Server
• Project Delivery
• System Administration
• IT Operations
• Managed Services
• Integration
• Project Portfolio Management
• Business Analysis
• Vendor Management
• Disaster Recovery
• Troubleshooting
• Business Continuity
• Requirements Analysis
• Cloud Computing
• Citrix
• Infrastructure
• Information Technology
• Virtualization
• IT Strategy
• Requirements Gathering
• Software Development Life Cycle (Sdlc)
• Sharepoint
• Data Center
• IT Service Management
• Change Management
• Release Management
• Security
• Enterprise Software
• Enterprise Architecture
• Governance
• Bmc Remedy
• Business Process Improvement
• Service Management
• Blackberry Enterprise Server