Scott Peterson
I bring customer support/experience teams to LIFE! By bringing People, Process & Technology together, I\'ve achieved HIGH NPS (75+ internally/40+ externally). Expert at CX/Support/Operations Optimization.
- Role
- Customer Support Administration at JOH
- Location
- Hugo, MN, US
- LinkedIn followers
- 500 followers
About Scott Peterson
Transforming Customer Experience / Support into a Strategic Advantage I specialize…
Experience
Customer Support Administration
Oct 2025 — Present · Minneapolis, MN, US
Skills
- Process Improvement
- Vendor Management
- Customer Service
- Risk Assessment
- Team Building
- Operations Management
- Project Management
- Call Centers
- Change Management
- Leading Change
- Process Engineering
- Process Management
- Program Management
- Program Development
- Program Evaluation
- Team Leadership
- Cross-Functional Team Leadership
- Strategic Leadership
- Technical Leadership
- Return on Investment Analysis
- Operational Excellence
- Security Operations
- Security
- Leadership
- Management
- Six Sigma
- Business Process Improvement
- Analysis
- Project Portfolio Management
- Sdlc
- Start-Ups
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