Scott Penney
IBM CSE - Customer Success Engineer - Automation
- Role
- Customer Success Engineer at IBM
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Scott Penney
With over 15 years of experience in IT operations management, I am passionate about delivering high-quality solutions and services to customers and stakeholders. I have a proven track record of operational excellence, service delivery, incident management, and innovation in the IT industry. Currently, I am a Technical Account Manager at IBM Instana, where I help clients leverage the power of AI-powered observability and application performance management.In my previous role as an IT Operations Manager at Tractor Supply Company, I led a team of over 20 IT professionals and optimized processes for major incidents, desktop and end-user support, and IT procurement. I also coordinated with operational and development teams to ensure high-quality engagement and support, and identified innovative technological solutions for the future. I was recognized as an Innovative Leader who reflects the company\'s strong culture and values, and I successfully articulated and presented my strategy to C-level executives. Some of the skills I used and developed in this role include project management, communication, problem-solving, and vendor management.
Experience
Customer Success Engineer
Jan 2026 — Present · Nashville, TN, US
Skills
- Team Leadership
- Inventory Management
- Process Improvement
- Customer Service
- Vendor Management
- Logistics
- Customer Satisfaction
- Supervisory Skills
- Troubleshooting
- Software Documentation
- Computer Hardware
- Outlook
- Team Building
- Active Directory
- Operations Management
- Budgets
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