Scott Moore

i t Support Specialist @Husky Technologies

Bolton, ON, CA

Provide support to over + users utilizing Microsoft teams, logmein and TeamViewer to diagnose technical issues related to PC operating systems, applications, networks, servers, and peripherals Mentor and train new hires on tools used by the help desk and act as the escalation point to other members on the help desk teamWork under pressure to log, prioritize and maintain incidence (using BMC Service Desk Express) in a timely manner Helping users with limited computer knowledge by simplifying complex technologies and by supplying easy to follow instructions Create and support CISCO phone profiles and VPN accounts including RSA tokens and Forticlient Part of the office team that went to Jeffersonville Indiana to setup a new warehouse Provide android/iphone support Image, setup and configure system software and modify hardware to ensure optimal performance Deploy operating systems and software using SCCMWork with Azure web portal to unlock PINs and retire devices which are no longer in useAdministrator of Citrix environment utilizing Citrix DirectorOffice365 account management, Active Directory (users and computers), Fileserver and Exchange server administrationCreated Process, manage document, and passwords Participates in on-call pager rotation

Sheridan College

Diploma in Computer Science Technology