Scott Menze

About Scott Menze

In order to excel in today’s competitive business environment, a successful IT Specialist needs a balance of process improvement, troubleshooting, and IT management expertise - backed by robust team leadership skills. I combine over 2 decades’ experience providing IT support and project management services for multiple high-profile organizations; making the forward-looking decisions that facilitate significant and sustainable growth; proactively identifying and remediating gaps in IT systems performance; and training/empowering both technical and non-technical personnel across the organization. I excel at fulfilling organizational needs, delivering industry-leading technical support solutions, facilitating optimized business operations across multiple global and remote environments, implementing process improvement initiatives to strengthen systems resiliency, and explaining highly technical concepts to a non-technical audience. I am a proficient multitasker with the ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, negotiating with a vendor, or anything in between; I communicate quickly, accurately and effectively.

Experience

1. Team Lead

   Provalus

   Feb 2023 — Present · Tahlequah, OK, US

Education

• Missouri State University

  Design Thinking

• New Horizons

  CCNA

  2011 — 2011

• HDI

  Service Desk Manager

  2016 — 2016

• Moberly Area Community College

  Associate of Arts (AA), Computer Science

  1998 — 1999

Skills

• Qualitative Research
• Process Improvement
• Windows
• Work Process Development
• Management
• Team Building
• IT Hardware Support
• Disaster Recovery
• Leadership
• Help Desk Implementation
• Quality Management
• Help Desk Support
• Project Management
• Customer Service
• IT Service Management
• Change Management
• Brainbench Certifications
• Training
• Computer Repair
• IT Service Delivery
• Team Leadership
• Program Management
• Computer Networking
• Customer Service Operations
• IT Operations
• Computer Hardware
• Computer Hardware Troubleshooting
• Quality Assurance
• Microsoft Office
• Vendor Management
• Service Delivery
• Business Analysis
• Mentoring
• Customer Service Management
• Troubleshooting
• IT Management