Scott McDonald
Customer Success, Community Manager, Property Management, Revenue Management, Asset Management, Renewal Conversion, Training, Team Builder, Mentorship.
- Role
- Community Manager at Greystar
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Scott McDonald
I\'m an impact-driven, highly accomplished Property and Real Estate Manager with 25+ years of comprehensive experience elevating customer success, managing assets, achieving strong performance, maximizing net income, increasing retention, and mitigating risks. Decisive leader who identifies, analyses, and resolves problems. Leverages industry knowledge of compliance and government regulations. Applies multiple revenue management software programs, ensuring maximum pricing and positive Net Operating Income (NOI). Coordinates residents, vendors, housing associations, and real estate agents by developing strategic marketing plans and increasing housing occupancy in all economic environments. Hires, trains, and manages operational staff, achieving quality maintenance of properties and top-notch performance. Achieves benchmark standards and maintains strong revenue streams. Delivers excellent interpersonal and business communications skills. Flexible: travels and relocates as needed.25+ years Property/Asset Management25+ years Lease / Renewal Expansion25+ years Training, Team Building, MentorshipAREAS of EXPERTISELEADERSHIP / TRAINING: Relationship Building, Training, Mentorship, Coaching, Team Building.People Focused: Customer Experience, Customer Loyalty, Customer Satisfaction, Support, Engagement.Operations: Budget Management, Business Impact, Data-driven Decisions, Communication, Trusted Advisor, Operations, Revenue Growth, Goal Achievement, Problem-solving, Delivers Results.Technology: MS Office Suite, Yardi property management software, Yieldstar, and LRO Revenue Management.BOSTON COLLEGE, Bachelor of Arts in Communications, Chestnut Hill, MANational Association of Housing Regulation Officials, Certified Public Housing ManagerAwards and Recognition Reputation and Recognition: 2024 Reputation 900 Award, only received by.83 apartment communities nationwide. Trinity Property Consultants: 2021 Manager of the Year Award Greystar: 2018 Beyond Expectations Award Best Product / Curb Appeal, Best Collections, and Community of the Quarter Award
Experience
Community Manager
Sep 2023 — Present · Boston, MA, US
Customer Success/Renewal Conversion: Retrained entire staff, bolstering customer success as core service, focus, and attitude; maintained renewal conversion of 60%, consistently while increasing rates. Asset Management/Lease-Up: Oversaw and finalized lease-up of Greystar’s flagship; developed and managed Back Bay property; successfully took reins and stabilized asset. Occupancy/Premium Pricing: Increased leased occupancy to 96.8% and established one of highest prices per SF in Boston. Reputation/Resident Events: Re-energized reputation management, increasing score ~200 points to 919; built true community through enhanced resident events; stabilized occupancy, achieving highest price per square foot in Boston; increased reputation score from 707 in 1/2024 to 919 in 12/2024. Budget Management/Cash Flow: Successfully monitored budget and increased cash flow. Training/Mentorship: Trained team members on processes and protocols, upgrading service and implementing successful leasing strategies. Follow Up/Leads: Led Follow up, increasing to average of 5 follow-ups per lead in 2024, up from 3 in 2023, closing rations to 45% in 2024 from 23% in 2023.
Education
Boston College
Bachelor of Arts - BA, Communication and Media Studies
1987 — 1992
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