Scott Mann
National Account Manager for Economic & Business Development at American Electric Power
- Role
- National Account Manager at American Electric Power
- Location
- South Charleston, WV, US
- LinkedIn followers
- 500 followers
About Scott Mann
As National Account Manager for AEP\'s Economic and Business Development Team, my key responsibilities include: Business Development and Retention Location Advisory Services New Service / Service Upgrade Overall Account Management Customer Satisfaction / Issues Management Outage Management / Reliability 24/7 Accessibility Promote and implement Energy Efficiency / Demand Response / Environmental Initiatives Promote and communicate the benefits of gridSMART and other technology initiatives Tariff Analysis / Contract Maintenance Billing / Credit & Collection
Experience
National Account Manager
Oct 2008 — Present
Manage AEP\'s largest key national accounts to ensure a uniform, coordinated approach to service.• Provide a single point of contact for multi-site commercial and industrial customers throughout our 11-state service territory (OH, VA, WV, KY, TN, IN, MI, AR, OK, TX, LA).• Work with AEP\'s Regulatory Affairs, Legal, Risk Management, Economic Development*, Credit and Collections and other AEP departments to resolve customer issues.• Respond to issues that cross functional lines and territorial boundaries (policy questions, etc).• Discuss tariff options and facilitate special contract negotiations.• Coordinate service and service-related issues to ensure customer expectations are met.* Economic Development Services 1) Determine cost-effective location to meet your energy specifications 2) Provide electric service and tariffs/rate schedules information 3) Provide specifications, maps and photos of buildings and sites 4) Furnish details of state, regional and local tax programs and incentives 5) Provide information on state-funded employee training and programs 6) Obtain demographic and labor information as available on a project-by-project basis 7) Coordinate on-site visits
Education
West Virginia Graduate College
Master of Science (MS), Engineering/Industrial Management
1986 — 1989
West Virginia University Institute of Technology
Bachelor of Science (BS), Electrical and Electronics Engineering
1980 — 1985
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