Scott M.
Senior Operations Manager @CityFibre
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WORK HISTORY
Senior Operations Manager @CityFibre
Scotland, GB
Senior Operations Manager responsible for all customer installations across Scotland and NE England. Part of the wider Customer Field Operations team, driving RFT, Quality & NPS Nationally.
ABOUT SCOTT M.
A confident and energetic leader with a proven track record of successfully leading operational teams both in the field and desk based across a variety of different Telecommunication units throughout the UK. My skills include extensive experience in, customer service, people management, performance management, fibre network build, network engineering, trade union relations and change delivery.Passionate in my approach I always go the extra mile to ensure delivery of my objectives are met. Without compromising quality and safety. I deliver results whilst ensuring the customer is at the forefront of mine and my team’s actions. As a composite leader I am recognised working to the ethos ‘right first time’ and someone who will deliver and lead in challenging situations and is able to produce the required criteria within an ever-changing environment.
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