Scott Long
- Role
- Senior Technical Support Analyst at 5q
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Scott Long
Experienced IT Professional | 18+ Years in Support, Server Administration & Incident…
Experience
Senior Technical Support Analyst
Mar 2022 — Present
Provide ticket escalation support for over 40 Commercial Real Estate companies using AutoTask and ServiceNow ticketing systems. Incident manager for security issues and outages by hosting call bridge, making sure all appropriate teams are involved. See incident through to resolution and provide after action reports to account managers. Monitor client networks and firewalls using Cisco Meraki. Manage client computers and servers with ConnectWise Automate software where I am able to deploy scripts and make remote access connections. Handle new user onboarding and offboarding by managing Active Directory and Microsoft Entra/Azure as well as Microsoft 365 Admin Center and Microsoft Teams Admin Center. Create landline phone numbers for employees using Microsoft Teams Voice administration. Configure two factor authentication for users with Duo and Microsoft Authenticator. Manage and deploy antivirus solutions to client PC\'s with Webroot management console. Use Microsoft Defender 365 to block spam/phishing messages and senders using Tenant block list and inbound spam filters. Work E-Discovery cases using Microsoft Purview Compliance Portal to search through historical records for clients with active subpoenas regarding ongoing legal cases.
Skills
- Firewalls
- Vmware
- Vsphere
- Troubleshooting
- Government Contracting
- Intelligence Analysis
- Networking
- Information Assurance
- Servers
- Cisco Ucs
- Army
- Military Experience
- Operational Planning
- Government
- Information Security
- Physical Security
- Defense Biometrics Id System (Dbids)
- Sharepoint
- Dod
- Air Force
- Comptia
- Data Center
- National Security
- Security+
- Counterterrorism
- Security
- Defense
- Security Operations
- Active Directory
- Intelligence
- Windows Server
- Virtualization
- Security Clearance
- Microsoft Exchange
- Datacenter Virtualization
- Comptia Security+
- Weapons
- Hp Blade
- Training
- Command
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