Scott Kimberlin
Taking your cloud game to the next level.
- Role
- Enterprise Account Developer at NiCE
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Scott Kimberlin
I used to think that weight on my back was a shadow trying to hold me down but, I…
Experience
Enterprise Account Developer
Mar 2022 — Present · Sandy, UT, US
Customer experience is truly a journey, not a destination. The great news is that technology innovations in the cloud, in digital, in self-service, in remote employee management, and in artificial intelligence (AI) are advancing very fast as well. We’re leading the way with CXone. As organizations are laying out their plans for CX transformation, they are assessing their cloud platforms for flexibility, reliability and scalability—and completeness. NICE CXone delivers as the most proven cloud native platform and most advanced, easy to use capabilities for exceptional customer service:1. Cloud native platform – reliable, flexible, secure, and scalable cloud customer experience platform and connectivity services that enables powerful innovation for organizations of any size.2. A smart purpose-built CX AI ‘brain’ – NICE Enlighten AI, embedded across the entire platform injecting AI into every process and application.3. Digital fluency – flawless digital customer connections, from self-help to human-assisted channels and back, as part of a single seamless journey.4. Hyper-personalization – smart omnichannel routing connecting people to service based on deep understanding of persona, preferences, and historical journeys.5. Agile Workforce Engagement – a unified, complete, applications suite, the most advanced and complete of its kind and with the deepest next-gen functionality.
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