Scott Hosmer

AVP, Client Care Supervisor @Banc of California

Santa Ana, CA, US

Lead and supervise client care specialists, providing coaching, guidance, and day-to-day support to ensure high performance and service excellence.• Supporting call center operations, including quality monitoring, risk management, and compliance with all bank policies and regulatory requirements.• Manage escalated client issues, partnering with internal departments and vendors to ensure timely and accurate resolution.• Review, approve, and reconcile routine and complex transactions, ensuring accuracy, completeness, and adherence to established procedures.• Evaluate team workflows, identify process gaps, and implement improvements to enhance productivity, accuracy, and service levels.• Maintain comprehensive knowledge of internal policies, procedures, and industry standards to guide team operations effectively.• Participate in interviewing, hiring, onboarding, and performance evaluation processes for team members.• Uphold organizational values by demonstrating integrity, accountability, and ethical conduct in all interactions.• Collaborate across departments to support operational goals, improve service outcomes, and strengthen client experiences.• Perform additional duties and project assignments as needed to support business priorities.

Wharton Executive Education

Educational Leadership and Administration, General

Wharton Executive Education

Leadership Development

California State University, Fullerton

BA, Communications, Entertainment Studies