Scott Hendler
Customer Success Manager @Arcadia
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Arcadia
Lead the management of steady state /production support activities for a portfolio of clients. Through effective communication and support, coordinate the ongoing efforts to mitigate issues, ensure strong data quality, and provide version upgrades to our value based population health platform. Continuously build and improve relationships with portfolio of clients to make them successful in their goals.
EDUCATION
SUNY Oneonta
BS, Politcal Science, History
University at Albany
MPA, Public Administration
ABOUT SCOTT HENDLER
Collaborative interpreter of data used to improve business and healthcare outcomes. Interpret needs and requirements by partnering with technical staff, end users and customers to resolve issues, reduce incidents and develop projects that achieve result. Excel at building strategies, roadmaps and business requirements. Recognized for communicating complex technical subjects to both technical and non-technical audiences. Passion for analyzing information and data to generate high value insights that support intelligent business decisions.Deeply engaged community leader.WHERE I BRING EXPERIENCE:Healthcare IT Leadership, Planning and Coordinating, Project Management, Data AnalysisKEY COMPETENCIES:Strategic PlanningProgram and Project ManagementServices IntegrationRelationship ManagementDashboard DevelopmentSolution ImplementationIT Portfolio Management Requirements DefinitionProcess ImprovementStatus ReportingRoot Cause AnalysisEmployee Development (coach/mentor)Change ManagementVendor & Contract ManagementClinical Data InteroperabilityData AnalysisOrganization SkillsBoard LeadershipBudgetingMicrosoft ProjectMicrosoft OfficeHEDIS/QARR
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.