Scott Hager
Studying for Network + | Tier 1 Technical Support
- Role
- Information Technology Help Desk Support (Core-mark North) at Core-Mark International
- Location
- Martinsville, IN, US
- LinkedIn followers
- 500 followers
About Scott Hager
Tech is good, tech is your friend.
Experience
Information Technology Help Desk Support (Core-mark North)
Jan 2022 — Present · Plainfield, IN, US
Helps assist customers / end-users with troubleshooting technical issues ranging from software issues to hardware issues. • Responsible for imaging new desktops / laptops for end-users and recycling out older equipment. • Responsible for onsite troubleshooting / equipment replacements for our Plainfield, Indiana warehouse.• Responsible for addressing concerns / issues that customers have through on-the-phone and email related support.• Responsible for creating Windows login credentials through the use of Active Directory• Responsible for the creation of customer profiles through the use of our customer portal.• Responsible for the management of our Jira ticketing system and making sure to manage and close ongoing cases.Technologies Used on-site:Printers: Zebra, Lexmark, Konica, Canon, HPHandhelds: Lucas Bluebird EF400/401, Zebra TC700/720/750, Zebra MC93 Programs: SAP, Microsoft Office (Outlook, Teams, OneDrive), Avigilon Camera Management, Jira Service Desk
Education
Kenzie Academy
UX Design Certificate, UX Design
2018 — 2019
Indiana University Indianapolis
Master's degree, Human Computer Interaction
2015 — 2017
Indiana University Indianapolis
Bachelor's degree, Cinematography and Film/Video Production
2012 — 2016
Kenzie Academy
UI Engineering Certificate, UI Engineering
2019 — 2019
Noblesville High School
Core 40
2009 — 2012
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